Program Management: Large-scale program with global delivery
Team Management: Onsite and offshore full-stack and mobile developers, architect, technical lead
Budget Monitoring: Projects up to €7M
Business Development
People Manager: Managing 7 IBM team members
Coaching: Mentoring multiple IBM team members
Volunteer: Article 1 association (coaching young graduates)
Senior Managing Consultant
IBM
September 2023
to December 2023
France
Operational Consulting: Project management (delivery, staffing, administrative, and budgeting)
Digital Transformation Consulting: Strategic and operational recommendations (methodology, framework, technologies)
Project Sectors: Cosmetics (NPS: 10/10)
Agile Projects
Roles: Project Manager / Scrum Master
Team Management: Full-stack and mobile developers, architect, technical lead (14 people)
Administrative and Budget Monitoring: Projects up to €1.5M
People Manager: Managing 4 IBM team members
Coaching: Mentoring 3 IBM team members
Volunteer: Article 1 association (coaching young graduates)
Practice Leader IoT & Asset Management
IBM Interactive
February 2023
to September 2023
Role: Practice Leader
Project Sectors: Cosmetics
Agile Projects
Roles: Senior Project Manager / Scrum Master
Team Management: Full-stack and mobile developers, architect, technical lead
Budget Monitoring: Projects up to €2M
People Manager: Managing 18 IBM team members
Coaching: Mentoring multiple IBM team members
Volunteer: Article 1 association (coaching young graduates)
Senior Managing Consultant
IBM Interactive
January 2022
to January 2023
Conseil opérationnel : Management des projets (delivery, staffing, administratif et budgétaire) Conseil en transformation digitale : Recommandations stratégiques et opérationnelles (méthodologie, dispositif, technologies)
Secteurs des missions : Cosmétique (NPS : 10/10)
Missions en Agile
Fonctions de Chef de Projet / Scrum Master
Management de développeurs full stack et mobile, d’architecte, de responsable technique (14 personnes)
Suivi administratif et budgétaire des projets (jusqu'à 1,5 M€)
People Manager de 4 collaborateurs IBM
Coach de 3 collaborateurs IBM
Bénévole auprès de l'association Article 1 (Coaching jeunes diplômés)
Managing Consultant
IBM Interactive
October 2018
to December 2021
Digital Transformation Consulting: Strategic and operational recommendations (methodology, framework, technologies)
Operational Consulting: Project management (delivery, staffing, administrative, and budgeting)
Digital Transformation Consulting: Strategic and operational recommendations (methodology, framework, technologies)
Coach (parrain/mentor) de plusieurs collaborateurs Capgemini
Mentoring: Mentored several Capgemini team members
Volunteer: Article 1 association (coaching young graduates)
Project Manager CRM & Digital
Diac
March 2015
to January 2017
Full-time
Plessis-Robinson
France
Business Project Coordination: Centralized business requirements, specifications, functional testing, post-launch follow-up
CRM and Digital Project Oversight: Diac's major CRM and Digital projects
Close Collaboration: Renault’s CRM and Digital departments and RCI Bank
Synergy Creation: Diac / Renault synergies for common strategic objectives
Performance Monitoring: CRM and digital performance tracking
KPI Management: CRM and digital KPIs in France
Campaign Management: Online campaign animation and CRM reporting automation
Key Contacts: Renault CRM and Digital, sales and client services, legal, agencies, CRM and Digital Corporate, IT
Project Manager CRM & Digital
Renault Scope
January 2013
to February 2015
Full-time
Saint-Cloud
France
CRM > Big Data launch in France (Diac scope) > Cross-channel development, customer journeys (online and offline), end-of-contract customer coordination > Deployment of customer segmentation, scoring, and typologies for Diac/Renault operations > New Renault loyalty program launch > Deployment of monthly loyalty rate reporting for Regional Sales Departments
Digital > Supported the Renault Shop revamp, VO, financing, and services sections on renault.fr (Diac scope) > Supported iOS and Android car configurator apps (Diac scope) > Implemented Diac’s online tools on the national commercial network platform > Managed evolutions and administration of the diac.fr site, Customer Space, and financing simulator
Key Contacts: Renault France and Corporate marketing, sales, client services, legal, agencies, CRM and Digital Corporate, IT
Recruitment and management of an apprentice and an intern.
Formations : Marketing Direct, digital
Product Manager CRM
Diac
December 2011
to December 2013
Full-time
Noisy-Le-Grand
France
Deployment of a new lead management tool for Nissan Finance Managers
Big Data launch for Nissan in France (Nissan Finance scope)
Proposed a new loyalty program to Nissan
Collaboration with Marketing Corporate on short and mid terms projects (cross canal solutions)
Major reporting improvements for lead tracking at Regional Sales Departments
Key Contacts: Renault France and Corporate marketing, sales, client services, legal, agencies, CRM and Digital Corporate, IT
Recruitment and management of an apprentice.
Formations : CRM, transversal communication
Sales Manager
Diac
November 2010
to November 2011
Full-time
Caen
France
Managed a portfolio of 10 accounts (7 Renault, 3 Nissan), covering a third of the Bodemer group accounts
Developed semi-annual action plans with sales managers and dealership directors
Significant improvement in insurance penetration through a new process
